Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your items for any reason, our return policy is designed to ensure a smooth and hassle-free process.

Eligibility for Returns: Because we do sell a consumable product, we are careful in accepting returns.

  •  Time frame: Consumable products such as our sea moss and herbs must be returned immediately. Our body butters must be returned within 30 days.
  •  Condition: Our consumable items must be unopened and in the same condition that you received them. They must also be in the original packaging with all tags attached.
  •  Proof of Purchase: A receipt or proof of purchase is required to process a return.

 

Non-Returnable Items: Certain types of items cannot be returned, including: - Perishable goods that have been opened (e.g., food and herbs)

Return Process:

  •  Initiate a Return: Email our customer service team to initiate a return. Please provide your order number and reason for return.
  • Shipping Instructions: Once your return is approved, you will receive detailed instructions on where to send your items. Customers are responsible for return shipping costs unless the item is defective or incorrect. 
  • Inspection: After we receive your returned item, we will inspect it and notify you of the status of your refund

Refunds:

  • Processing Time: If your return is approved, we will process your refund within 4-7 days. The refund will be applied to your original method of payment. Depending on your financial institution, please allow some time for your refund to be in your account.
  • Partial Refunds: Partial refunds may be granted for items that are returned more than 30 days after delivery.

Exchanges: We value your business and want you to be satisfied with your purchase. However, we do not accept exchanges at the moment. If you need to return an item, please refer to our return policy.

For more details, contact our customer service team.

Thank you for understanding.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us: If you have any questions or concerns about our return and exchange policy, please contact us: -

Email: MOTHERSEAMOSS.LA@GMAIL.COM

Thank you for supporting our business